Help & FAQs


What makes better than the competition?
We sell quality products at the best prices and get them to you the fastest.  We encourage you to read our top 5 reasons why we beat the competition on our About Us page.

How do you grade your used items?

All used items are graded under strict condition guidelines.  There are 2 grades for used items (Like New & Very Good) and every item will also have detailed condition information.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover Card and PayPal.

What items are eligible free standard shipping and multiple item discounts?
All orders $25.00 and above shipping to a domestic destination are eligible for free shipping.
In addition to FREE shipping on orders $25.00 & above, also offers discount standard shipping which starts at $2.49 and is as low as $.25 per an item with multiple item discounts.  Refer to Shipping Information for more details.

How long will it take for my order to be processed?
All orders (domestic and international) will be processed within 24 business hours of order date and time.  Note: orders received on Saturday, Sunday or any National Holiday will be processed on the next business day.  

Will I be able to track my order?
Yes.  All domestic orders will be shipped with a FREE tracking number.  You will receive the tracking number in your order confirmation E-mail.

How long will it take for my order to arrive?
We provide delivery estimates at checkout for all domestic orders. The shipping time estimate ranges will be precise when you provide your zip code at checkout.  International order delivery time frames can be found in the International Shipping Times and Rates section on our Shipping Information page.

What shipping options to you offer?
Click Shipping Information to view all of's shipping options.

Returns, Cancellations and Refunds

What if I need to return an item?
All items are returnable within 30 Days of receipt for a full refund.
Please contact us to help facilitate the return and we will E-mail return instructions. 
Your satisfaction is very important to us. We guarantee all of our products against defects or material differences.  If you are not entirely satisfied with your purchase and need to return an item, we will issue you a full refund including shipping cost both ways.

How do I cancel an order?
Please go to our Contact Us  page and make the subject line "Cancellation Request".  Also, please include your order number in the E-mail.  If the order has not already been shipped, we will cancel your order.  If your order has already been shipped, you may return the order when it arrives for a full refund.  Please see Store Policies for details on our Return Policy.

How long will it take to receive my refund?
All refunds will be processed within 3 business days of receiving the returned item(s).

International Orders

Will your DVDs and Blue-rays play on my DVD and player?
All of the DVDs sells are Region 1 (US & Canada).  International customers should only purchase DVDs if they have a DVD player that can play Region 1 DVDs.  All of the Blue-ray discs sells are Region A/1 [ North America (except Greenland), South America, East Asia (except China and Mongolia) & South East Asia].  International customers should only purchase Blue-rays if they have a Blue-ray player that can play Region A/1 Blue-rays.

Can I pay with a major credit card and are there any currency conversion fees?
We accept the following credit cards: Visa, MasterCard, American Express & Discover Card.
We accept 6 currencies when payment is made with Visa, MasterCard, American Express or Discover Card:
  • U.S. Dollars
  • Euros
  • British Pounds
  • Canadian Dollars
  • Japanese Yen
  • Australian Dollars
For all currencies except U.S. Dollars, there will be a 2.5% currency conversion fee assessed.  To avoid this fee, please pay in U.S. dollars or by PayPal.

What currencies do you accept with PayPal and are there any currency conversion fees when using PayPal?
We accept 22 currencies when payment is made by PayPal*:
  • U.S. Dollars
  • Euros
  • British Pounds
  • Canadian Dollars
  • Japanese Yen
  • Australian Dollars
  • New Zealand Dollars
  • Swiss Francs
  • Hong Kong Dollars
  • Singapore Dollars
  • Swedish Kroner
  • Danish Kroner
  • Norwegian Kroner
  • Hungarian Forints
  • Czech Koruny
  • Israeli Shekels
  • Philippine Pesos
  • Taiwan New Dollars
  • Thai Baht
  • Polish Zloty
  • Mexican Peso
  • Brazilian Real (only for Brazilian members)
With Paypal, you may pay for purchases in one of the 19 currencies listed above and the payment is automatically converted to your desired currency.  There is no need to hold a balance in another currency to send a payment and there are no currency conversion fees.

* Even though we accept the Country's currency, we do not ship to Brazil, Hungary, Israel, Mexico, Norway, Philippines or Russia.
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